Overview

Fashion Today holds a ‘No Refund’ policy except in cases of defective products.
All claims on defected products approved by the company will be processed within 14 working days. Once the claim is accepted, you will be allowed to select any other article of equal value from the website.
Shipping costs are non-refundable. Customers will have to bear the shipping costs for returning articles at their own expense.
Fashion Today does not offer a “Refund” or “Money Back Guarantee” on purchased items.
Any items that have been worn, used, or altered will not be exchanged.
Tags and labels must be intact.
Colors may slightly vary in some products in terms of brightness and contrast according to screen resolution and settings. In such conditions, your request may not be entertained.
Summer stock will be exchanged only with Summer items & Winter items only with Winter stock.

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: House No 7 Block D Kohistan Enclave WahCantt, Pakistan.

 

Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

Shipping returns

 

To return your product, you should mail your product to: House No 7 Block D Kohistan Enclave WahCantt, Pakistan.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

 

Contact us at customercare@fashiontoday.pk for questions related to refunds and returns.